Privacy Policy

Overview

Sabal Signal ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer feedback platform and related services.

Information We Collect

From Customers (Feedback Submitters)

• Name: Your first name to personalize communications
• Phone Number: To send review requests and promotional messages (with your consent)
• Feedback Rating: Your star rating (1-5 stars)
• Comments: Optional detailed feedback you provide
• Consent Records: Your opt-in choices for SMS messaging

From Restaurant Partners

• Account Information: Username, email, and encrypted password
• Business Information: Restaurant name, locations, addresses
• Manager Contact: Phone numbers for escalation alerts

Automatically Collected

• Usage Data: How you interact with our platform
• Device Information: Browser type, device type for optimization
• Timestamps: When feedback is submitted or actions taken

How We Use Your Information

• To process and display customer feedback to restaurant partners
• To send SMS messages you've consented to (review requests, promotions)
• To alert restaurant managers about feedback requiring attention
• To improve our services and user experience
• To comply with legal obligations

SMS Messaging & TCPA Compliance

We take SMS compliance seriously. Here's how we handle text messaging:

• Explicit Consent: We only send SMS messages after obtaining your explicit opt-in consent
• Separate Opt-ins: Review request messages and promotional messages require separate consent
• Easy Opt-out: Reply STOP to any message to immediately unsubscribe
• HELP Support: Reply HELP for assistance with our messaging service
• Message Frequency: Review requests are sent once per visit; promotional messages up to twice monthly
• Standard Rates: Message and data rates may apply based on your carrier

Data Storage & Security

• Phone numbers are hashed for duplicate detection and privacy protection
• Passwords are encrypted using industry-standard hashing (SHA-256 with salt)
• Data is stored on secure, encrypted servers
• Access is limited to authorized personnel only
• We use HTTPS encryption for all data transmission

Data Sharing

We do not sell your personal information. We may share data with:

• Restaurant Partners: Your feedback is shared with the restaurant you visited
• Service Providers: Twilio (SMS), Vercel (hosting), database providers
• Legal Requirements: When required by law or to protect rights

Data Retention

• Feedback data is retained as long as the restaurant partner maintains an active account
• SMS opt-out preferences are retained indefinitely to honor your choices
• Session data expires after 7 days of inactivity

Your Rights

You have the right to:

• Opt-out of SMS messages at any time (reply STOP)
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)

Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the platform to function and cannot be disabled.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: