Turn Customer Feedback Into5-Star Reviews
The smart feedback platform that helps restaurants capture customer sentiment, generate more positive reviews, and protect their online reputation.
Everything You Need to Succeed
A complete solution for managing customer feedback and driving business growth
On-Screen Guest Feedback
Guests rate their visit and share feedback in seconds using a clean, guided screen at checkout—no apps or logins required. Just scan and go.
- QR code at checkout
- 30-second experience
- Zero friction for guests
Real-Time SMS Alerts
When a guest leaves a low rating, owners receive an instant text message so issues can be addressed before they escalate online.
- Instant manager notifications
- Multiple phone numbers
- Includes guest feedback
Timed Google Review Requests
Guests who leave positive feedback receive a follow-up text 15 minutes later, inviting them to share their experience on Google—at the perfect moment.
- Smart timing optimization
- Direct Google Review link
- Personalized messages
Escalation & Recovery Dashboard
Track negative feedback, assign follow-ups, message guests directly, and mark issues as resolved—all from one powerful command center.
- Open/resolved status tracking
- One-tap guest messaging
- Complete recovery workflow
How It Works
Simple setup, powerful results
Customer Scans QR
Place QR codes at checkout. Customers scan and rate their experience in seconds.
Smart Routing
Positive feedback triggers a follow-up text inviting guests to share their experience. Low ratings alert managers instantly for personal follow-up.
Watch Reviews Grow
More 5-star reviews, fewer bad ones going public. Repeat customers through automated campaigns.
Built on Behavioral Psychology
Every feature is engineered using proven psychological principles that drive action—backed by studies in consumer behavior and decision science.
Peak-End Rule
Nobel laureate Daniel Kahneman's research shows people judge experiences by their peak and end moments. We capture feedback at checkout—when satisfaction is fresh and emotions peak.
The 15-Minute Window
Studies show review conversion peaks 10-20 minutes post-experience when positive emotions are still elevated but customers have had time to reflect. Our delay is scientifically calibrated.
Commitment Escalation
Dr. Robert Cialdini's principle: once someone takes a small action (rating), they're 4x more likely to follow through with a bigger one (public review). We build this ladder intentionally.
Zero-Friction Design
BJ Fogg's behavior model proves that reducing effort increases action. No app downloads, no accounts, no passwords—just scan, tap stars, done. Every second saved increases completion by 8%.
Venting Theory
Research shows unhappy customers who can vent privately are 70% less likely to post negative public reviews. We give them that outlet, then route feedback to managers for real resolution.
Reciprocity Engine
Offering an incentive (discount on next visit) triggers the reciprocity principle—customers feel compelled to "return the favor" with a positive action like leaving a review or returning.
Ready to Get Started?
Tell us about your restaurant and we'll show you how Sabal Signal can help